Returns & Exchanges
At Fragrance, we want you to be completely satisfied with your signature scent. If you are not happy with your purchase, we offer a 30-day return policy for items in their original, unopened packaging.
Initiate Your Request
Log into your account and visit the 'Order History' section to select the items you wish to return and receive a return authorization number.
Pack Securely
Place the unused fragrance in its original box and use protective padding to ensure the glass bottle remains intact during transit.
Ship the Package
Affix the pre-paid shipping label provided in your email and drop the package off at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the returned item, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing