Frequently Asked Questions
Everything you need to know about finding your signature scent.
Are your fragrances 100% authentic?
Yes, we guarantee that all products sold on Fragrance are 100% authentic originals from the official designers. We do not sell knock-offs or imitations.
How should I store my perfume to ensure it lasts?
To preserve the integrity of your scent, store bottles in a cool, dry place away from direct sunlight and humidity. Avoid keeping them in bathrooms where temperature fluctuations occur.
What is your return policy for opened bottles?
Due to hygiene and safety standards, we can only accept returns on unopened and unused products in their original cellophane packaging within 30 days of purchase.
What is the difference between EDT and EDP?
Eau de Parfum (EDP) contains a higher concentration of fragrance oils (15-20%), resulting in a longer-lasting scent, while Eau de Toilette (EDT) is lighter (5-15%) and ideal for daytime wear.
Do you offer international shipping?
Currently, we ship to over 50 countries worldwide. Please note that shipping times and costs vary depending on the destination and local customs regulations.
Can I track my order once it has been shipped?
Absolutely. Once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your delivery progress in real-time.